Return Fees & Transparent Cost Breakdown
At Baby Strolly, we believe in 100% upfront transparency. We do not charge hidden return processing fees or restocking penalties:
Physical Return Address
All return merchandise must be shipped to our authorized return processing warehouse using the prepaid shipping label provided by our customer support team:
📍 Authorized Physical Return Address
BABY STROLLY LLC
Attn: Returns Department <Your Order #>
103 Amherst Dr SE
Albuquerque, NM 87106, USA
Return Eligibility Requirements
To qualify for a full refund under our 30-day policy, returned items must satisfy the following conditions:
- Timeframe: Return request must be submitted within 30 calendar days from the date tracking shows delivered.
- Condition: Items must be brand new, unused, and unassembled with no signs of wear.
- Packaging: Must include all original manufacturer boxes, safety inserts, warranty cards, manuals, and accessories.
- Proof of Purchase: Valid Baby Strolly Order Reference Number (e.g. #BS-89421) or email confirmation.
How to Initiate a Return (Step-by-Step)
- Contact Customer Support: Send an email to info@babystrolly.com or call 505-302-5248 with your order number and reason for return.
- Receive Prepaid Label: Our team will email you a prepaid, trackable USPS or UPS return shipping label at $0 cost within 24 hours.
- Package the Gear: Carefully place the product in its original packaging with all included documentation and securely seal the box.
- Attach Label & Ship: Affix the prepaid label over the original shipping label and drop the parcel at any authorized USPS or UPS drop-off location.
Inspection & Refund Timeline
- Warehouse Inspection: Once your return arrives at our Albuquerque facility (103 Amherst Dr SE, Albuquerque, NM 87106), our team inspects the item within 1–2 business days.
- Refund Issuance: Once approved, your full refund is processed to your original payment method (Credit/Debit Card, PayPal, Apple Pay, Google Pay) within 5–7 business days.
- Bank Posting: Depending on your financial institution, funds typically reflect on your statement within 2–4 billing days after issuance.
Damaged, Defective, or Incorrect Deliveries
If your package arrives damaged in transit or defective:
- Please notify us within 48 hours of receipt by emailing info@babystrolly.com with photos of the damaged item and outer packaging.
- We will immediately dispatch a brand-new replacement at $0 cost or issue a 100% full refund including all taxes.
- You will never be charged for return shipping on defective or carrier-damaged products.
Non-Returnable Items
In accordance with federal child safety guidelines and hygiene regulations, the following items cannot be returned once opened:
- Items marked as "Final Sale" or promotional clearance
- Opened personal care/hygiene accessories
- Products that have been installed in a vehicle, used outdoors, or altered in any manner
Contact Our Returns Department
Need assistance with a return or refund? Our Albuquerque support team is ready to help:
Phone: 505-302-5248 (Mon–Fri 9am–6pm MST, Sat 10am–4pm MST)
Email: info@babystrolly.com (24-Hour Response SLA)
Physical Return Facility: 103 Amherst Dr SE, Albuquerque, NM 87106, USA