Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover (credit & debit cards), PayPal, Apple Pay, and Google Pay.
Q: Is it safe to shop on your website?
A: Absolutely! We use industry-standard SSL encryption to protect your personal and payment information.
Q: How is sales tax calculated?
A: Applicable sales tax is calculated transparently during checkout based on your state and local tax regulations. We never charge hidden handling fees.
Q: Can I modify or cancel my order?
A: Contact us immediately at info@babystrolly.com. We process orders quickly, so we can only make changes if your order hasn't shipped yet.
Shipping
Q: Is shipping really free?
A: Yes! We offer free shipping on every order to the USA, with no minimum purchase required.
Q: How long does shipping take?
A: Orders have a 1–2 business day handling/processing time, followed by 3–7 business days transit time (Total estimated delivery: 4–9 business days).
Q: Do you ship internationally?
A: We currently only ship within the United States.
Q: Can I track my order?
A: Yes! You'll receive a tracking number via email as soon as your order ships.
Q: Do you ship to P.O. boxes?
A: Unfortunately, we cannot ship to P.O. boxes at this time.
Returns & Exchanges
Q: What is your return policy?
A: We offer 30-day returns on unused items in original packaging. See our Return Policy for full details.
Q: Who pays for return shipping?
A: We provide a prepaid return shipping label for all eligible returns.
Q: How long does it take to get a refund?
A: Refunds are processed within 5-7 business days after we receive your return.
Q: Can I exchange an item?
A: We recommend returning the original item and placing a new order to get your replacement faster.
Products
Q: Are your products new?
A: Yes! All products are brand new, never used, and come in original manufacturer packaging.
Q: Are your products safe?
A: Absolutely. Every product meets or exceeds US safety standards and regulations.
Q: Do products come with warranties?
A: Most products include manufacturer warranties. Check individual product pages for specific warranty information.
Q: What if I receive a damaged item?
A: Contact us immediately with photos, and we'll arrange for a replacement or full refund at no cost to you.
Account & Privacy
Q: Do I need to create an account to shop?
A: No, you can checkout as a guest. However, creating an account makes it easier to track orders and shop faster in the future.
Q: How do you protect my information?
A: We use SSL encryption and never share your personal information with third parties. See our Privacy Policy.
Still Have Questions?
We're here to help! Contact us:
Email: info@babystrolly.com
Phone: 505-302-5248